Shipping & Returns

At, your satisfaction is of utmost importance to us. Our goal is to ensure a seamless shipping experience while also offering convenient choices for cancellations, returns, and exchanges. Kindly take a moment to go through the following details outlining our shipping and returns policies:


We provide international shipping using trusted carriers like DHL, FedEx, and UPS, ensuring swift delivery through express mail service. For specific instances, distant locations might necessitate the utilization of EMS or other express services, potentially incurring extra charges. Typically, orders are dispatched within 1-3 business days from the time of order placement.

Required Delivery Information:

To ensure accurate and timely delivery, we require the following information:

  • Full name, address, and phone number (Please double-check your shipping address and contact number for accuracy.)
  • Correctly formatted zip code

Typically, the delivery period spans around 7-12 days. Within 48 hours after the goods have reached the transfer center, we will furnish you with a tracking number for your reference.

You can verify your tracking number on the respective carrier’s website, such as:

Tracking Methods:

Once your order is dispatched, we will promptly send you the tracking number.

Unsuccessful or Wrong Delivery:

In the event of an unsuccessful or wrong delivery, please note the following:

  • If you do not receive your parcel within 14 working days, please contact our customer service or shipping company immediately for assistance.
  • If the delivery issue is due to incorrect or incomplete address information provided by you, you will be responsible for covering the shipping fee for reshipment.


If you wish to cancel your order, please contact us as soon as possible. Most orders are dispatched within 1-2 days from the order date, and once shipped, they cannot be canceled.

Returns & Refund:

In the rare occurrence of manufacturing defects, we extend the offer of complimentary replacements or repairs to our valued customers. To initiate the return process, kindly send us an email outlining the reason for the return, and we will furnish you with additional guidance. Kindly take note of the following:

  • Goods must be returned within 7 days of the receipt date.
  • Items must be unworn and in their original condition, including all packaging and labels.
  • The original method of payment will be credited for the return.


To initiate an exchange, we ask that you get in touch with our customer service team through email, WhatsApp, or any other provided communication channels. Kindly inform us about the specific reason for the exchange, and we will be here to assist you every step of the way, guiding you through the exchange process. It’s important to take note of the following:

  • Goods can be exchanged within 7 days of the receipt date.
  • Items must be unworn and in their original condition, with all packaging and labels intact.
  • Clearly indicate your name, address, phone number, and instructions when returning an item for exchange.

If you have any further questions or concerns, please feel free to contact us through the channels we provide.